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All prices listed are in $CN including all taxes. Annalay Accessories is not responsible for any duties or taxes levied on a package due to any customs policy.


Annalay Accessories strives to make the Return process simple, quick and easy. In the event of a return please send an email to by.annalay@gmail.com

  • We offer a full refund for unworn items within 7 days of receiving your package.
  • Returns issued after 7 days of delivery but within 30 days of purchase can receive a credit if the item is unworn and not damaged.
  • Sale items are final unless the items is faulty or damaged.
  • We issue complimentary repairs on any broken, damaged or faulty pieces within 30 days of purchase once broken item is returned back. We will provide a credit to compensate for return shipping and handling if it's processed within 10 days of delivery.
  • All returns must include the return authorization form or #number that will be emailed to you.

Shipping & Handling

Due to the custom nature of our pieces we strive to have your order shipped out within 2 to 3 business days, with stocked items shipping is within 24-48 hours.  We do not ship on Saturdays, Sundays or Holidays.

We currently ship through Canada Post. Shipping fees applied are an automatic 10% of the total cost of purchase. Your item will be shipped through regular mail with tracking. Within Canada, it will be 2 to 5 business days for delivery. For US, delivery 5 to 7 business days. For express mail or overnight please email customercare@byannalay.com and we will accommodate your request, additional fees will apply.

International shipments will be charged case by case and you will be notified of the additional shipping cost once your order is placed. If you do not agree with the additional shipping fees we will issue you a refund for your online purchase. 

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by circumstances beyond the control of Annalay Accessories. Such as, not limited to, Postal interruptions or Credit Banking Institution delays.

Items ordered online that are shipping to United States are not trackable through canadapost.ca. In order to track your order, copy your tracking number that is provided in the shipping notification email and Paste it in the tracking field on the website www.usps.com. 


Annalay Accessories is committed to protecting your privacy. All personal information you provide during newsletter signup or checkout is used to process your orders or to contact you regarding a particular transaction only. All financial information is gathered securely using the latest version of SSL (Secure Sockets Layer). A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. Any personal information collected on this site is for the strict use of processing your order and guarantees your information will not be disclosed to any outside organization or third party. All gathered information is treated seriously and with full respect to your privacy. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, you may remove yourself from the mailing list by unsubscribing via email.

Tarnishing Program
Tarnishing occurs naturally with oxidation and reacting to acidic ph levels.  Annalay Accessories desires you to be completely happy with your piece. Because we source our supplies from various outlets they're are times with the quality control of a materials is beyond our control. In the event that you piece should tarnish on you rapidly within 15 days of your purchase Annalay Accessories will replace, restore and renew your piece within our best ability. After 15 days in the event that you would like the tarnish portion to be replace or rejuvenated a small repair fee will apply and that will be confirmed with you beforehand. All tarnish program correspondence will be through by.annalay@gmail.com This program does not compensate for shipping fees. Repairs within 15 days of purchase Annalay Accessories will cover only the shipping cost of sending the item back to you. The tarnish program is only available with orders within North America.